SECCG has several pre-set packages available for general monitoring of a customer's network equipment and applications. The packages are categorized by the type and use of equipment to be monitored.
Basic Server Management
SECCG provides professional management of operating systems, including Windows, NetWare, and Red Hat Linux. This service is perfect for companies that want to manage their own applications, but not deal with the ongoing hassle of tuning, securing, and maintaining the operating system. We will take the burden of ensuring you get the proper services for your specific server and operating system.
- A system audit to document your architecture and suggest improvements
- 24/7 technical support of the server and operating system from experienced engineers
- Security and bug patch notification for the operating system, and when approved, a service call will be scheduled for installation.*
- Monitoring the network availability of one IP.
- Monitoring the server's disk usage, processor usage and load average
* Except for the initial system audit, service time to repair or otherwise service the monitored system is not included in this monitoring agreement.
Application Server Management Services
Ensuring your applications are available and running at peak efficiency is a 24/7 responsibility. SECCG offers comprehensive application monitoring and management so your customers and employees will be able to use your applications without significant unscheduled interruption. We offer a complete range of management services tailored to remove the burden of ensuring your applications are up and getting the proper maintenance.
- A system audit to document your architecture and suggest improvements
- 24/7 technical support of the server, operating system and applications from experienced engineers
- Security and bug patch notification for the operating system and applications, and when approved, installation
- Monitoring application and network availability
- Monitoring application response time
- Monitoring the server's disk usage, processor usage, and load average
- Visibility into SECCG's trouble ticket system via a secure portal
- Periodic activity reports
* Except for the initial system audit, service time to repair or otherwise service the monitored system is not included in this monitoring agreement.
Network Device Management Services
Network devices - firewalls, load balancer, routers, switches and hubs - must be properly configured and maintained to ensure network security and reliable operation. SECCG offers a broad range of network management services and will take the burden of ensuring you get the proper services for your specific network.
- A network audit to document your topology and addressing scheme
- 24/7 technical support of the network devices from experienced engineers
- Security and bug patch notification, and when approved, installation
- Maintaining the security of firewalls
- Monitoring bandwidth usage
- Monitoring network device availability and performance
* Except for the initial system audit, service time to repair or otherwise service the monitored system is not included in this monitoring agreement.
Benefits of Security Management Services
Maintaining the security of your Internet-based systems is more important and more time consuming that ever. SECCG removes the burden of protecting your systems by offering 24/7 security management that combines intrusion detection and vulnerability scanning. We also will not burden your existing hardware as a pre-configured 1U server is installed in your network to handle the intrusion detection and vulnerability task.
- Identify misconfigured firewalls
- Catch attacks that firewalls legitimately allow through (such as attacks against Web servers)
- Document hacker attempts that fail
- Watch for insider hacking
- Identify users installing unsecured software on their machines
- Recognize unauthorized machines using the network
- See incorrect IP space utilization
SECCG will ensure your intrusion detection and vulnerability scanning system is properly installed and maintained. This includes configuring the system, testing the pattern matching, updating scanning profiles, monitoring 24/7, reporting suspicious activities or vulnerability, and providing a monthly report.
Data Backup
Protecting your organization's data is critical. SECCG will manage your data protection system to ensure that your data is protected by tape backup. While SECCG cannot be held responsible for lost data, we will ensure that validated and tested backups occur on a regularly scheduled basis. The customer will be responsible for procuring and installing the necessary hardware. SECCG will configure and monitor the backup software, monitor and test backup jobs, and perform needed file restoration.
